Privacy Policy
1. Introduction
LOGITALE LIMITED LIABILITY COMPANY (hereinafter referred to as "Logitale", "we", "us", or "our") is committed to protecting and respecting your personal data in accordance with Decree No. 13/2023/NĐ-CP on Personal Data Protection ("Decree 13"), the Law on Cybersecurity (No. 24/2018/QH14), and international standards such as the EU General Data Protection Regulation ("GDPR").
This Privacy Policy applies to all personal data we collect through our website logitale.com, as well as any services, communications, and business interactions we have with you.
2. Definitions
Within the meaning of this Privacy Policy and in accordance with Vietnamese legislation:
| Term | Definition |
|---|---|
| Personal Data | Information in the form of symbols, letters, numbers, images, sounds, or the like in an electronic environment associated with a specific person or helping to identify a specific person (Article 2.1 of Decree 13). |
| Basic Personal Data | Includes: full name, date of birth, gender, nationality, place of residence, personal identification number, phone number, email address, marital status, family relationships (Article 2.3 of Decree 13). |
| Sensitive Personal Data | Personal data associated with a natural person's privacy, the disclosure of which could directly affect the legitimate rights and interests of that person (Article 2.4 of Decree 13). |
| Data Subject | A natural person whose personal data is collected, processed, and stored (Article 2.6 of Decree 13). |
| Data Controller | An organization or individual that determines the purposes and means of personal data processing (Article 2.9 of Decree 13). |
| Data Processor | An organization or individual that processes personal data on behalf of a controller, through a contract or agreement with the controller (Article 2.10 of Decree 13). |
| Consent | The voluntary, explicit, and informed expression of will by a data subject permitting the processing of their personal data (Article 2.7 of Decree 13). |
3. Data Controller Information
| Company Name | LOGITALE LIMITED LIABILITY COMPANY |
| Enterprise Code | 0318150316 |
| Registered Address | 97/2 Thanh Thai, Ward 14, District 10, Ho Chi Minh City, Vietnam |
| [email protected] | |
| Website | logitale.com |
4. Types of Personal Data Collected
4.1 Basic Personal Data
We may collect the following basic data:
- Full name
- Email address
- Phone number
- Company name (if applicable)
- Professional position
- Mailing address
4.2 Technical and Navigation Data
- IP address
- Browser type and version
- Operating system
- Pages visited on our site
- Date and time of access
- Referring URL
- Geographic location (city/country level)
4.3 Project Data
When you contact us for a project, we may collect:
- Project description
- Technical specifications
- Documents and files shared
- Communication history
4.4 Sensitive Personal Data
We do not intentionally collect sensitive personal data (political opinions, religious beliefs, health data, etc.). If such data is inadvertently communicated to us, we will delete it immediately.
5. Purposes of Processing
In accordance with Article 3 of Decree 13, personal data is processed for the following specific and legitimate purposes:
| Purpose | Description | Data Used |
|---|---|---|
| Responding to your inquiries | To respond to your contact form submissions and provide requested information | Name, email, phone, project description |
| Preparation of quotes | To prepare and send quotes tailored to your needs | Name, company, project details |
| Contract execution | To perform services contracted with you | All necessary data for the engagement |
| Invoicing | To issue invoices and manage payments | Name, address, enterprise code (if applicable) |
| Technical support | To provide after-sales technical support | Contact and project data |
| Website improvement | To analyze usage and improve our site | Technical data (anonymized) |
| Legal compliance | To meet our legal and regulatory obligations | All legally required data |
6. Legal Bases for Processing
In accordance with Article 11 of Decree 13, we process your personal data based on the following legal grounds:
- Your consent (Article 11.1): For processing related to your inquiries and marketing communications.
- Contract execution (Article 11.2): When processing is necessary to perform a contract to which you are a party.
- Legal obligations (Article 11.3): For processing required by Vietnamese laws and regulations.
- Legitimate interests: For processing necessary for our legitimate interests, provided it does not infringe on your fundamental rights.
7. Consent
In accordance with Articles 9 and 11 of Decree 13, your consent is:
- Voluntary: Given without coercion
- Specific: Linked to a defined purpose
- Explicit: Clearly and unambiguously expressed
- Informed: Given after you have been fully informed
Withdrawal of consent: You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
8. International Data Transfers
In accordance with Article 25 of Decree 13, personal data may be transferred abroad when necessary for our operations. We ensure that:
- The data subject is informed of and consents to the transfer
- Appropriate safeguards are in place
- Legally required authorizations are obtained when applicable
Countries of transfer: For European clients, data may be processed in France. For all clients, we use international technical service providers (hosting, email, etc.) located in countries with adequate data protection levels.
9. Retention Period
In accordance with Article 3.4 of Decree 13, personal data is retained for a period proportionate to the purpose of processing:
| Data Type | Retention Period | Justification |
|---|---|---|
| Contact form data | 3 years after last contact | Lead relationship management |
| Contractual data | 10 years after end of contract | Statute of limitations for commercial obligations |
| Invoicing data | 10 years | Accounting and tax obligations |
| Technical logs | 12 months | Technical and security analysis |
| Cookies | 13 months maximum | Compliance with international recommendations |
10. Your Rights
In accordance with Chapter II of Decree 13 (Articles 9 to 14), you have the following rights:
| Right | Description | Legal Basis |
|---|---|---|
| Right of access | Obtain confirmation of whether your data is being processed and a copy of such data | Article 9.1 |
| Right to information | Be informed about the processing of your data | Article 9.2 |
| Right to rectification | Request correction of inaccurate or incomplete data | Article 9.5 |
| Right to erasure | Request deletion of your data | Article 9.6 |
| Right to restrict processing | Limit the processing of your data | Article 9.7 |
| Right to data portability | Receive your data in a structured format | Article 9.8 |
| Right to object | Object to certain processing of your data | Article 9.9 |
| Right to withdraw consent | Withdraw your previously given consent at any time | Article 9.3 |
| Right to lodge a complaint | Lodge a complaint with the competent authority | Article 9.10 |
11. How to Exercise Your Rights
To exercise your rights, you may:
- Email: [email protected]
- Post: LOGITALE LLC, 97/2 Thanh Thai, Ward 14, District 10, Ho Chi Minh City, Vietnam
Response timeframe: We undertake to respond to your request within 72 hours of receipt, in accordance with Article 14 of Decree 13.
Identity verification: For your protection, we may ask you to verify your identity before processing your request.
12. Security Measures
In accordance with Article 26 of Decree 13, we implement appropriate technical and organizational measures to protect your personal data:
- Data encryption: SSL/TLS encryption for all data transfers
- Access control: Restricted access to personnel who need it
- Secure hosting: Hosting on certified and secured servers
- Regular updates: Maintenance and security updates of our systems
- Internal procedures: Documentation and internal security protocols
13. Data Breach Notification
In accordance with Article 23 of Decree 13, in the event of a personal data breach:
- We will notify the Ministry of Public Security within 72 hours of discovering the breach
- We will inform affected individuals if the breach is likely to result in a high risk to their rights and freedoms
- We will document the breach and corrective measures taken
14. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. A cookie is a small file stored on your device.
14.1 Types of Cookies Used
| Category | Purpose | Duration |
|---|---|---|
| Essential cookies | Enable core site functionality | Session |
| Preference cookies | Remember your preferences (language, theme) | 1 year |
| Analytics cookies | Analyze site usage (anonymized) | 13 months |
14.2 Managing Your Choices
You can manage cookies:
- Through the consent banner displayed when you first visit
- Via your browser settings
- By contacting us to withdraw your consent
15. Changes to This Privacy Policy
We may modify this Privacy Policy at any time to reflect changes in our practices or legislation. In the event of significant changes:
- You will be notified by email (if you have provided one)
- A notice will be displayed on our website
- The date of the "last update" will be revised
16. Contact
For any questions regarding this Privacy Policy or to exercise your rights:
- Email: [email protected]
- Address: LOGITALE LLC, 97/2 Thanh Thai, Ward 14, District 10, Ho Chi Minh City, Vietnam
- Website: logitale.com
17. Legal References
This Privacy Policy is based on:
- Decree No. 13/2023/NĐ-CP on Personal Data Protection (effective July 1, 2023)
- Law on Cybersecurity No. 24/2018/QH14 (effective January 1, 2019)
- Law on E-Transactions No. 51/2005/QH11
- EU General Data Protection Regulation (GDPR) 2016/679 (for European clients)
© 2025 LOGITALE LIMITED LIABILITY COMPANY. All rights reserved.